Please pass along my thanks to everyone at HISCO as well as Keen Pump. After many years of issues with the Local submersible pump manufacturer here in Wallingford, we switched to Keen Pumps. The service provided has made a world of difference. The one issue we had was handled quickly and to my satisfaction. HISCO and Keen understand that when a customer has a problem they want it resolved. You guys handled it professionally and with my best interest in mind.
Again Thanks for the help – I’ll be calling you with our future pump needs.
– Chemical Processing Co. Wallingford, CT |
Super friendly phone support; very knowledgeable about the products; fast shipping; a pleasure to do business with!!
How's that for a "testimonial"??
Seriously, I was (and AM) very pleased with you and your company. I couldn't ask for better service!
– Parts Manager at Merrell Brothers, A Biosolids Management Company |
Hello Mike,
Just wanted to drop you a note regarding the start-up of the new pump at our Cannondale facility. We are extremely pleased with the professional manner in which your tech supervised the installation of the new pump and motor. They took the time to explain the process and how long it will take. They also took the time to explain how the pump should run and how to make packing adjustments. Their knowledge on the pump parts and operation was refreshing and left our operators with a positive outcome.
– Supervisor, Aquarion Water NE |
Dear Dave,
I just wanted to send you a letter of appreciation for all that you and HISCO do for Graphic Packaging International. In addition to the cost savings you have generated through your work in the storeroom to identify and consolidate parts and verify needed spares, both you and Frank are quick to drop what you are doing and help when an emergency arises at the plant. Going out of your way to support our paper making efforts has resulted in less downtime and a significant savings in avoiding lost production.
Customer service is critical when it comes to pumps, motors and other repair items necessary to keep the machine running. The service that you give to the mill is far better than most suppliers are willing to give. There has never been a time that you were not willing to go above and beyond to satisfy our needs and do what we have asked.
This being said, I would like to thank you for the personal touch that both you and Frank add to our working relationship. You are always honest and fair, reliable and dependable. This goes a long way in making my job easier by knowing that I can ask a question or place an order and not have to worry about following up. I look forward to working with you, Frank and HISCO for many years.
– Purchasing Manager, Graphic Packaging Int'l |
Our HISCO sales rep Dave Churchill, goes beyond the average duties of most. He will answer every call no matter what time of night and will go out of his way to make a problem go way.
– Lead-man, Graphic Packaging Int'l |
